From design to completion: seamless continuity. As an approved UK NewBuild installer we deliver a solution for our new build customers that adds value at every step - from the robust supply chain to clear, high quality communication...

Customer focused and benefit driven - an end-to-end process

Design Specification

Customer benefit

  • Explore your best product options
  • Spot issues early
  • Eliminate costly errors or revisions.

The right specification advice

We know how important it is to make the right design choices at the outset. UK NewBuild approved installers bring expertise supported by field sales and technical assistance. Right from the start your installer will ensure the product and specification requirements are met correctly, including satisfying any compliance or planning issues.

Pricing/Quotation

Customer benefit

  • Accurate specifications
  • Leverage economies of scale
  • Get an accurate, all inclusive pricing package.

Fast, accurate quotations

By working closely together at design stage, quotation is easier and quicker. All installer quotations are subject to agreed turnaround times for a fast response. With accurate specifications from the outset, pricing is competitive and all inclusive for supply and installation – with no hidden surprises.

Pre Start/Qualification

Customer benefit

  • Gain consensus between all parties
  • Clarify schedules and method statements
  • Minimise the risk of errors.

On-site pre-start checks

We know there’s no substitute for meeting face to face, on site before any project starts. Your installer and UK NewBuild technical personnel (if required) engage with you and your team so every relevant factor is discussed and understood – from agreeing H&S methods and schedules to checking for site variations or changes.

Call Off/Contract Management

Customer benefit

  • Safeguard control and organisation on site
  • See installation completed quickly and efficiently
  • Know trades won’t be disrupted.

Timely call offs to site

Controlled call off by your installer is key. It ensures delivery only occurs when fit can be completed in one installation. This removes inappropriate storage and potential damage. Follow on trades can be scheduled to the build programme effectively, eliminating delay and reducing cost.

Installation/Sign Off/CML

Customer benefit

  • Fast, high quality workmanship
  • Ensure rigorous checks
  • Reduce NHBC handover/occupier issues.

Quality installation – hassle free

Fully accredited BBA installers are experienced professionals and work efficiently to ensure each installation is completed right first time. After inspection and sign off by the site agent, a CML inspection can ensure any snags are rectified prior to occupancy. As part of the BBA scheme, selected installations are spot checked for quality and consistency.

Customer Care/Maintenance

Customer benefit

  • Get fast, professional issue resolution
  • Guarantee satisfaction with the UK NewBuild warranty
  • Build long-term relationships with purchasers.

Superior customer care

Your customer satisfaction is paramount. All approved installers ensure excellent aftercare backed by detailed charter standards. Trained personnel ensure rapid communication, response and resolution of any resultant queries. Van and installer stocks enable most common issues to be resolved swiftly.